Living On The Outside Sunshine Coast

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Reviews of Living On The Outside Sunshine Coast

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  TR Added April 09, 2018

  ★ ☆ ☆ ☆ ☆
  These guys are 'dead on the inside' when it comes to customer service. I live in brisbane and bought a table online from the townsville store. The sunshine coast store was closed at that stage. I received a table with yellow flecks on it - genuine kwila, yes, but unsightly. Grant Walker offered me an exchange/ full credit - at the sunshine coast store - with quote that it would open in 4 - 6 weeks. That sounded fine, except the SC branch did not open until 8 months later!! There was no response to phone msgs or emails during this time. And when the SC store did open, I got hold of Michael - and he proceeded to lie about discussing my case with Fair Trading, claiming they agreed the table could not be exchanged for credit as so much time had lapsed. How do I know he lied? I rang Fair Trading about it - there were no records about anything like this. If you're buying from these guys, inspect it first before you hand over payment. Otherwise it's a huge headache afterwards.

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